Ozark Custom doors bentonville, Fayetteville, rogers and Beyond

Your Trusted Door Company

We are committed to excellence and stand by our products

The Ozark Custom Door Company LLC offers a limited warranty for one (1) year on all wood doors from the original date of installation of the door. This warranty assures that each such door, for this period, is of good material and workmanship, and free from defects rendering the door unserviceable or unfit for the ordinary, recommended use. This warranty shall be void if the door has not been stored, installed, and maintained in a good workable manner. If the door is installed unfinished, the warranty is void unless the door is sealed within a 72 (seventy-two) hour period. During this period, if the door is exposed to rain or any water infiltration, the warranty shall be void. Additionally, all 6 (six) sides of the door (front, back, side edges, top, and bottom) must be properly finished and maintained or the warranty is void.

Conditions not Considered Defects Covered by The Ozark Custom Door Company LLC

The following conditions are not considered defects which are covered under The Ozark Custom Door Company LLC warranty: warp (as defined and within the limits prescribed below); bow or misalignment of the frame or jamb in which the door is hung; variation or unsatisfactory results in the surface checking of the wood; damage resulting from the causes beyond the control of The Ozark Custom Door Company LLC (within the limits prescribed below); defects from failure to perform normal home owner maintenance or from attempts by non-Ozark Custom Door Company LLC workmen to repair the door; surface checks on the door that are less than 1/32" in width or less than 2" in length; panel movement or shrinkage of 3/16" or less (temperature, humidity, and direct sunlight may cause the wood panels on your door to shrink slightly, leaving an unstained line in the panel. This movement is normal and the door's construction is designed to allow this movement); damage caused by the installation of a storm door; leakage in the Dutch opening in doors with such a feature; reducing the height of the door by removing more that one (1") inch from the bottom rail and/or one-half (1/2") inch from the top rail of the door; reducing the width of the door by removing more than one-half (1/2") inch from the stiles at either side. Warp, as mentioned above, is defined as any distortion in the door itself and does not refer to the frame or jamb in which it is hung. However, the term, "warp" shall not include the related terms of "bow", "cup", or "twist." To be considered warped for the purposes of warranty; the distortion would have to exceed 1/4" on a 6'8" tall door and 1/2" on an 8'0" tall door. Doors wider than 36" (inches) or taller than 8 feet are not warranted against warp. If the claimed nonconformity is warp, The Ozark Custom Door Company LLC may defer repairing or replacing the product for up to twelve (12) months from the date of the claim of the date when the product(s) installation, as it is not uncommon for temporary warp conditions to occur as the door adjusts to local humidity and temperature. The aforementioned damages caused by forces beyond The Ozark Custom Door Company LLC's control include, but are not limited to, damage caused by misuse, abuse, accident, mishandling, fire, flood, earthquake, storm, tornado, or other acts of nature. In addition to the above, The Ozark Custom Door Company LLC warranty does not cover any damages including fading of finish, discoloration, rust or flaking resulting from exposure due to installation without sufficient roof overhang protection, which causes the door to be exposed to an unusual amount of sunlight and/or precipitation. Minimum roof overhang is one in which the roof overhang projects out at a distance from the structure no less than 1/2 of the elevation between the bottom of the door and the base of the overhang's highest point above the entryway. The appearance and size of knots cannot be controlled and The Ozark Custom Door Company LLC cannot guarantee that every door will have the sames size and shape of knots present. Placement, quantity, or the size of knots are not covered under the terms of warranty. On all wood species, natural variations in the color, texture, and the density of the wood is common. Therefore, there may be fluctuations in the tint of stain due to variations of hardness and softness in the wood.

Prefinished Doors

The Ozark Custom Door Company LLC offers a twelve (12) month warranty on all of its prefinished doors. The warranty period begins on the original date of purchase.

Glass Panels

The Ozark Custom Door Company LLC does not warrant any product against glass breakage or glass damage for any reason.

"IG" Insulated Glass Panels

Your insulated glass panel is warranted for a period ot two (2) years from the original date of installation. It is warranted against any material obstruction of vision through the unit due to accumulation of dust, moisture or film on the internal surfaces caused by the failure of the unit's edge seal due to defects in material or workmanship under normal conditions. This warranty shall be void if: the unit is installed in high moisture environments (such as greenhouses or swimming pool enclosures) or film, shades, blinds, or any foreign materials, are used on or near the surface of the unit.

Claim Procedures and Limit on Remedies

All warranty claims must be presented within the warranty period for the specific product as outlined above. The Ozark Custom Door Company LLC will not honor warranty claims made prior to payment in full for the warranted product. Upon validation by The Ozark Custom Door Company LLC of any warranty claim, The Ozark Custom Door Company LLC will at it's option: 1) Repair the product and return it FOB our Fayetteville, Arkansas facility, freight collect: 2) furnish a comparable replacement product (or if the product is no longer produced, a replacement which, in the sole opinion of The Ozark Custom Door Company LLC, constitutes a comparable replacement) FOB our Fayetteville, Arkansas facility, freight collect: 3) Refund the purchase price paid by the original purchaser of the product by The Ozark Custom Door Company LLC. The Ozark Custom Door Company LLC reserves the right to inspect, in the field or on its premises, any product which is alleged to be defective, and must be given a thirty (30) day opportunity to have any door which is subject of a warranty claim field inspected by a company or field representative of The Ozark Custom Door Company LLC.